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Details:

Bonacia Ltd is an award-winning digital printing and publishing company based in Peterborough. We’re a family run business with a difference, our fun and friendly culture, along with our love of innovation sets us apart from the rest, you’ve never worked somewhere like Bonacia before!

We’re looking for an experienced Customer Account Manager to join our Book Printing UK Team. Book Printing UK does exactly what it says on the tin, we work with hundreds of customer’s every month to fulfil their book printing requirements. Our customer base ranges from authors and publishing houses to businesses and individuals, we’re a one-stop shop for book printing, publishing and fulfilment and pride ourselves on the service and products we provide. 

Our ideal candidate will have Account Management experience, with a proven ability to build positive long lasting relationships with their client base as well as drive and ambition to be an expert in the field of print.  

RESPONSIBILITIES

• Effectively managing new customer enquiries using knowledge and expertise to advise on products and services to suit requirements
• To manage own customer base always giving exceptional service
• To process orders seeing customer’s print projects through from start to finish
• Advise and upsell on additional print services that may be beneficial to customers
• To build relationships with customers and promote repeat business 

ESSENTIAL SKILLS FOR SUCCESS 

• Drive and desire to be an expert in your field
• Fantastic communication skills both verbal and written
• Self motivated, confident and enthusiastic
• Ability to manage a high workload
• Outstanding administrative and organisational skills
• Proven ability to build long-lasting relationships with customers
• Previous account management experience essential
• Print Industry experience is advantageous but not essential 

IN RETURN WE’LL GIVE YOU…….

• A competitive salary based on skills and experience including commission scheme
• In role Progression opportunities
• A fun and friendly working environment, including 2 great parties each year!
• Performance related pay increases (2 opportunities each year)
• Flexible hours
• Service Increase on holiday allowance
• As much tea and coffee as you can drink!
• Company cycle2work scheme and free parking   

A BIT MORE ABOUT BONACIA…

Choosing to join a new company is a big decision and it’s really important that candidates ensure a new business is the right fit for them so we want to tell you about how we do things here.

We’re all about work hard – play hard and this year we’ve set ourselves a BIG financial goal, when we hit it we’ll celebrate with a Bonacia family holiday to Barcelona taking all our staff to celebrate our success in the sun #BonaciaDoesBarca!  If Bonacia sounds like the right fit for you head over to our website & complete our Application Form, we can’t wait to hear from you!

ADDITIONAL INFORMATION…

• Permanent contract
• Full time hours – 37.5 hpw (Monday-Friday)

Please apply at our website using the online application form, which you can find here: https://bonacia.co.uk/careers/customer-account-manager